Confirm the service and device offer
Eligibility, service area, phone model, condition and customer cost should be clear before fulfillment.
policy
Shipping Information
Learn how Gov iPhone confirms the shipping address, any applicable charge, fulfillment status and real tracking details for an accepted provider order.
Shipping information
Shipping begins only after provider review
A device should not be treated as shipped until the offer is accepted, the service and device path are ready, the shipping address is confirmed and the order enters fulfillment. Any actual shipping charge is disclosed before fulfillment.
Confirm the shipping address
Use an address Gov iPhone can serve and fulfill. Contact Device & Order Support promptly if it needs correction.
Order enters fulfillment
Delivery timing should only be represented after the actual order reaches the applicable fulfillment stage.
Use real tracking information
When tracking is available, it should correspond to the actual shipment rather than a generic estimate.
Contact Customer Service before changing an address after fulfillment begins. Tracking is shown only when a real shipment and tracking number exist; no universal delivery time is promised.
Shipping questions
Is standard shipping free?+
Gov iPhone currently plans $0 standard shipping, subject to the actual provider offer and applicable order terms.
When will my phone arrive?+
Do not rely on a delivery estimate until the order is accepted for fulfillment and the applicable shipping information is provided.
Can I change the shipping address after applying?+
Contact Customer Service as soon as possible. Whether an address can be changed depends on the fulfillment stage and applicable order controls.
Will I receive tracking?+
Tracking should correspond to the actual shipment when the fulfillment method provides it.
Gov iPhone next step
Have a shipping or order question?
Customer Service is the correct route for address, fulfillment and delivery questions.