Contact Gov iPhone first
Identify the order and explain why you believe a return is needed before shipping the device.
policy
Returns and Refunds
Return and refund eligibility depends on the device and transaction terms supplied with the order. Contact Customer Service for the terms that apply to your device.
Returns & refunds
Start with the actual order terms before sending a device back
Gov iPhone does not invent a universal return window when the final transaction terms are not yet confirmed. Return eligibility, timing, condition requirements and any refund depend on the applicable device and order terms. Use Device & Order Support to identify the correct path before shipping anything.
Protect the device and the account while the return path is reviewed
Keep the device and packaging
Retain included materials until Customer Service confirms the applicable instructions.
Use the authorized return path
Return address, label or authorization should come from the actual customer-service process.
Separate device and service decisions
Returning a device does not automatically define the status of the Lifeline benefit or wireless service.
Refund depends on payment
A refund can only relate to amounts actually paid and the applicable transaction terms. A $0 device does not create a cash refund by itself.
The applicable order terms determine eligibility and timing. Customer Service must confirm the correct return address or label before equipment is sent back.
Return questions
How long do I have to return a device?+
Gov iPhone does not publish an invented universal return window. The applicable return period and conditions should be provided with the actual transaction or order terms.
Should I mail a device back without authorization?+
No. Contact Customer Service first so the correct return path, address or label can be confirmed for the order.
Does returning a phone automatically cancel Lifeline service?+
Not necessarily. Device return and service status are separate matters and should be handled through the applicable customer-service process.
Will I receive a refund?+
Any refund depends on what the customer paid and the applicable transaction terms. A $0 promotional device does not automatically create a cash refund.
Gov iPhone next step
Ask Customer Service before returning a phone
Use the real order information so the correct return instructions can be identified.