Physical SIM
A removable SIM installs in a compatible device tray.
support
SIM and eSIM Setup
The activation method depends on the device and provider service configuration. Follow the instructions supplied with your activation or contact Technical & Activation Support.
Use the SIM type assigned to your account
eSIM
A digital SIM profile downloads to a compatible phone.
Compatibility
Not every model supports the same activation path.
Support
Technical Support can help if the assigned profile does not activate.
Related guidance: BYOD iPhone compatibility and activation guide
Gov iPhone enrollment
Need help with this step?
Gov iPhone Enrollment Support can help with eligibility, the provider application and current device options.
Provider support
Open contact form →Get the right help without hunting for a number
Use the contact form to route enrollment, customer-service, business or technical questions. Direct department phone numbers are shown on the Contact page and in the footer.
General & Business Inquiries
info@goviphone.comGeneral inquiries, company, office, partnership and business questions.
Mon-Fri, 9:00 AM-5:00 PM CTUse contact form →Customer Service
support@goviphone.comDevice, order, shipping and general customer support.
Mon-Fri, 9:00 AM-5:00 PM CTUse contact form →Enrollment & Application
enrollment@goviphone.comEligibility, documents, application intake and enrollment help.
Mon-Fri, 9:00 AM-5:00 PM CTUse contact form →Technical & Activation
technical@goviphone.comActivation, SIM/eSIM, connectivity and technical setup.
Mon-Fri, 9:00 AM-5:00 PM CTUse contact form →Privacy
privacy@goviphone.comGov iPhone customer support.
Mon-Fri, 9:00 AM-5:00 PM CTUse contact form →Compliance
compliance@goviphone.comGov iPhone customer support.
Mon-Fri, 9:00 AM-5:00 PM CTUse contact form →